From here, open the Users folder and open the folder for your user. Now click on your hard drive (This should be labeled "Windows (C:)" and will be towards the bottom of the window. Ensure you have checked the box so you can view hidden files and folders.Ĥ.) Now that you can view hidden items, click on "This PC" on the left side of the File Explorer. On the far right side of the option near the top of this tab, you should see a box called "Hidden Items". Click on the "View" tab at the top of the window. If it is open, right click the process in the task manager and select "End task"Ģ.) Uninstall Mozilla VPN from your device.ģ.) Now, open the Windows "File Explorer". Now try hard resetting your VPN app by following the steps below ġ.) Before doing the following, double check the task manager (you can search for this or press control+alt+delete to bring it up) to ensure that the VPN is not currently open.
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